MXreport Provides Deep Insight Into Call Handling and Agent Performance

Zultys’ MXreport™ custom report writer provides Call Center managers and System Administrators with deep insight into call handling and agent performance. MXreport taps into nearly 50 call detail record (CDR) fields through an easy to use drag-and-drop report builder interface that lets managers create and output their own custom reports that include graphs and key data. Reports can also be generated into spreadsheets and other document formats.

Enables Companies to Meet Unique Call Accounting and Call Handling Requirements

The customizable reporting feature make it easy to identify calls with specific customers and accounts and to comply with unique legal and regulatory requirements. For example, while any
company could benefit from these capabilities, Legal, Financial and Insurance firms could easily track call activities for customer account billing purposes and better ensure that client calls are handled according to specific needs. Public sector client calls can also be easily separated from private sector call activities to comply with regulatory requirements.

Key Features

• Intuitive “Drag and Drop” user interface builds custom reports in seconds
• Modify call data field reports according to unique ranges and qualifiers
• Run reports for individuals and call groups
• Flexible reporting timeframe lets users generate reports based on call activity by quarter-hour, hour, day, week, month and year.
• Create and save call record reporting templates
• Accesses nearly 50 call detail record data fields to provide granular call analysis and reporting
• Built-in graphic reporting tool
• Reports can be saved in common document formats such as Excel, Word, HTML, TXT, CSV, ODS, GIF, JPG, BMP, PNG and more
• Supported on Microsoft Windows® XP, Vista and Windows 7
• Enables companies to improve performance and account for specific customer and company call activities for billing, legal and regulatory needs
• Personalized service and improved customer retention.
  
  

For additional product details, contact your Authorized Zultys Reseller or Zultys Channel Support at channelsupport@zultys.com or visit Zultys, Inc.